Accountants South West Ltd

Website Privacy Policy

The policy: This privacy policy is for this website; www.accountantsplymouth.net and served by Accountants South
West Ltd, 11 College Avenue, Mannamead, Plymouth PL4 7AL and governs the privacy of its users who choose to
use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection
Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process,
collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to.
Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties
and the download of any documents, files or software made available to you (if any) on this website. Further
explanations may be provided for specific pages or features of this website in order to help you understand how
we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.
Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General
Data Protection Regulation) which comes into effect from 25th May 2018. We will update this policy accordingly
after the completion of the UK’s exit from the European Union.

What data we may gather

We may collect the following information:

● Name and Job Title
● Contact information including email address
● Demographic information, such as postcode, preferences and interests
● Website usage data
● Other information relevant to client enquiries
● Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver
improved products and services.

Specifically, we may use data:

● For our own internal records.
● To improve the products and services we provide.
● To contact you in response to a specific enquiry.
● To customise the website for you.
● To send you promotional emails about products, services, offers and other things we think might be
relevant to you.
● To send you promotional mailings or to call you about products, services, offers and other things we think
might be relevant to you.
● To contact you via email, telephone or mail for market research reasons.

Controlling the information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

● Opt-in to receive marketing communications from us by email, telephone, text message or post.
● Opt-in to receive marketing communications from our third-party partners by email, telephone, text
message or post.
● Agreement of our Terms & Conditions

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via
one of these methods:

● Sign in to our website and change your opt-in settings.
● Send an email to b.heller@yourtaxonline.co.uk
● Write to us at: Accountants South West Ltd, 11 College Avenue, Mannamead, Plymouth PL4 7AL

We will never lease, distribute or sell your personal information to third parties unless we have your permission or
the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with
the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and
electronic security safeguards.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation,
where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny
the use of/saving of cookies on their computer/device.

What are cookies?

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the
user’s interactions and usage of the website. This allows the website, through its server to provide the users with a
tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers
hard drive they should take necessary steps within their web browsers security settings to block all cookies from
this website and its external serving vendors or use the cookie control system if available upon their first visit.

We may use cookies to:

● Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the
website structure, design, content and functions.
● Identify whether you are signed in to our website. A cookie allows us to check whether you are signed
in to the site.
● Test content on our website. For example, 50% of our users might see one piece of content, the other
50% a different piece of content.
● Store information about your preferences. The website can then present you with information you will
find more relevant and interesting.
● To recognise when you return to our website. We may show your relevant content, or provide
functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you
choose to share with us.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will
save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the
website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising
partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use
cookies and will track the number of referrals sent from this website. This may include the use of cookies which
may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external
links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external
links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.
While all precautions have been undertaken to ensure only genuine downloads are available users are advised to
verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads or downloads provided by external third party websites and
advise users to verify their authenticity using third party antivirus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details
requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer
required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission,
we may use your details to send you products/services information through a mailing list system or similar
marketing tools. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We may operate an email mailing list program, used to inform subscribers about products, services and/or news we
supply/publish. Users can subscribe through an online automated process where they have given their explicit
permission. Subscriber personal details are collected, processed, managed and stored in accordance with the
regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online
service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from
all MailChimp lists). The type and content of marketing messages subscribers receive, and if it may contain third
party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in
order to track subscriber activity within email marketing messages. Where used, such marketing messages may
record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber
data.

Our EMS (email marketing service) provider is; MailChimp and you can read their privacy policy in the resources
section.

External Website Links & Third Parties

Although we only looks to include quality, safe and relevant external links, users are advised to adopt a policy of
caution before clicking any external web links mentioned throughout this website. (External links are clickable text /
banner / image links to other websites.

Shortened URLs

URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something
substantially shorter. This technique is especially used in social media and looks similar to this (example:
https://goo.gl/sMfQhJ). Users should take caution before clicking on shortened URL links and verify their
authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should
therefore note they click on external links at their own risk and we cannot be held liable for any damages or
implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While
we may have official profiles on social media platforms users are advised to verify authenticity of such profiles
before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal
details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us
on social media.

There may be instances where our website features social sharing buttons, which help share web content directly
from web pages to the respective social media platforms. You use social sharing buttons at your own discretion
and accept that doing so may publish content to your social media profile feed or page. You can find further
information about some social media privacy and usage policies in the resources section below.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data
processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that
personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller for this website is :
Brian Heller
Accountants South West Ltd
Telephone: 01752 255095
Email: b.heller@yourtaxonline.co.uk

Resources & Further Information

● Overview of the GDPR – General Data Protection Regulation
● Data Protection Act 1998
● Privacy and Electronic Communications Regulations 2003
● The Guide to the PECR 2003
● Twitter Privacy Policy
● Facebook Privacy Policy
● Google Privacy Policy
● Linkedin Privacy Policy
● Mailchimp Privacy Policy

Changes to our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not
explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page
occasionally for any policy changes.

v.1.0 May 2018 – Edited & customised by: Accountants South West Ltd